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GroveHospitality OS
Service Agreement

Terms of Service

Last Updated: August 25, 2026·Version 1.2

1. Acceptance of Terms

By registering a hotel property, creating a staff account, or accessing the Grove Property Management System ("Grove," "the Platform," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you represent a hotel or legal entity, you affirm that you have the requisite authority to bind that entity to these Terms.

2. Description of the Platform

Grove provides multi-tenant cloud software designed for hotel property management, including front desk check-ins, reservations, room matrix management, housekeeping status, food & beverage order posting, banquet event packages, guest billing, and analytical reports.

3. Hotel Registration & Single-Owner Architecture

Each hotel property is onboarded through the Property Registration flow. Under Grove's architecture:

  • Each hotel is associated with exactly one authenticated Hotel Owner account at registration.
  • The Owner is responsible for configuring property details, tax identifiers, room inventories, and staff accounts.
  • The Owner must provide accurate, verified legal business details.

4. Staff Accounts & Access Control

Staff accounts (Manager, Reception, Housekeeping) may only be provisioned by the authenticated Hotel Owner via the internal Settings control centre. Hotels agree to:

  • Maintain individual credentials for each employee and prohibit credential sharing.
  • Immediately deactivate access for staff members who leave employment.
  • Assign roles that align strictly with operational necessity.

5. Customer Data Ownership & Isolation

The Hotel retains full and exclusive ownership of all guest profiles, reservation histories, billing records, and operational logs inputted into Grove. Grove claims no ownership over Customer Data.

Grove enforces PostgreSQL Row-Level Security (RLS) to ensure that your data is strictly accessible only to your hotel's authorized staff.

6. Acceptable Use Policy

You agree not to:

  • Attempt to bypass database Row-Level Security or access another property's data.
  • Reverse engineer, decompile, or copy the proprietary source code of Grove.
  • Use the Platform for fraudulent billing or unlawful surveillance activities.
  • Interfere with platform stability through automated scraping or denial-of-service attempts.

7. Service Availability & Maintenance

We strive to maintain continuous platform availability for hotel 24/7 operations. Scheduled maintenance windows are announced in advance where feasible. Grove does not guarantee 100% uninterrupted uptime and is not liable for local internet connectivity disruptions at the property.

8. Limitation of Liability

To the maximum extent permitted by law, Grove and its operators shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of hotel revenue or operational downtime arising out of or related to the use of the Platform.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

10. Contact Information

For legal inquiries or questions regarding these Terms, please contact our legal team at legal@grovepms.com.